Man and a Van Ealing Terms and Conditions

These Terms and Conditions apply to all removal, transport and related services provided by Man and a Van Ealing. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company or organisation booking or receiving the services.

Company means Man and a Van Ealing, the provider of the services.

Services means all removal, transport, loading, unloading, packing, storage, or related services carried out by the Company.

Goods means any items, belongings, furniture, boxes, equipment or other property handled, transported or stored by the Company on behalf of the Client.

Vehicle means the van or other vehicle supplied by the Company to carry out the Services.

Service Area means the primary locations served by the Company and surrounding areas as agreed at the time of booking.

2. Scope of Services

The Company provides man and van hire, household and office moves, item collection and delivery, and related transport services within its Service Area and other destinations in the United Kingdom as agreed in advance. The specific scope of the Services, including the number of personnel, size of Vehicle, estimated duration and route, will be agreed with the Client at the time of booking.

Any Services requested or required on the day of the move that fall outside the original booking may be subject to additional charges and may only be carried out at the Companys discretion, depending on availability and safety considerations.

3. Booking Process

3.1 Enquiries and quotations

The Client may request a quotation by providing accurate details of the required Services, including addresses, property access, dates, times, inventory of Goods, special handling requirements and any restrictions such as parking or building regulations. Quotations are based on the information provided and may be revised if that information is inaccurate or incomplete.

3.2 Confirming a booking

A booking is only confirmed when the Company has accepted the Clients request for Services, provided confirmation of the agreed date, time, charges and any deposit, and the Client has accepted these Terms and Conditions. The Company reserves the right to refuse any booking at its sole discretion.

3.3 Changes to bookings

Any change requested by the Client to the date, time, locations, scope of work or volume of Goods must be notified to the Company as early as possible. Changes are subject to availability and may affect the price. The Company will inform the Client if any variation in charges applies before confirming the change.

4. Prices and Payments

4.1 Rates and charges

Charges may be calculated on an hourly rate, a fixed price or a combination of both, depending on the nature of the booking. The basis of the charge will be clearly set out in the quotation or booking confirmation. Additional charges may apply for waiting time, extra labour, additional pick-up or drop-off points, congestion or clean air zone charges, tolls, parking costs, out-of-hours work or other agreed extras.

4.2 Deposits

The Company may require a deposit to secure a booking. The deposit amount and its due date will be confirmed at the time of booking. Failure to pay the required deposit by the due date may result in cancellation of the booking.

4.3 Payment terms

Unless otherwise agreed in writing, payment of the full balance for the Services is due immediately upon completion of the job on the day of service. For some bookings, the Company may require part or full payment in advance. Where payment on invoice is agreed for business Clients, payment must be made within the agreed timescale.

4.4 Methods of payment

The Company accepts common methods of payment as advised during the booking process. The Client is responsible for ensuring that funds are available and that payment is made in full and on time.

4.5 Late or non-payment

If payment is not made when due, the Company reserves the right to charge interest on overdue amounts, to recover any costs incurred in debt collection, and to withhold or suspend further Services until full payment has been received.

5. Cancellations and Amendments

5.1 Cancellation by the Client

The Client may cancel a booking by providing notice to the Company. The following cancellation charges may apply, based on the notice period:

a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion.

b. Between 24 and 48 hours before the scheduled start time: the Company may retain part or all of the deposit or charge up to 50 percent of the estimated job value.

c. Less than 24 hours before the scheduled start time or failure to be present or ready when the crew arrives: the Company may charge up to 100 percent of the estimated job value.

Specific cancellation terms for larger moves or long-distance bookings may be agreed separately and will take precedence over the above.

5.2 Cancellation by the Company

The Company may cancel or postpone the Services if events beyond its reasonable control occur, including but not limited to severe weather, accidents, road closures, staff illness, Vehicle breakdown, safety concerns, or unexpected restrictions at the addresses. In such cases, the Company will notify the Client as soon as reasonably possible and offer an alternative date or time. The Companys liability for cancellation in such circumstances will be limited to refunding any deposit or prepayment received for the affected Services.

5.3 Delays and waiting time

If the start of the job is delayed by the Client or by circumstances outside the Companys control, waiting time may be charged at the applicable hourly rate. The Company is not liable for any losses arising from delays unless specifically agreed in writing.

6. Client Responsibilities

The Client is responsible for:

a. Providing accurate and complete information during the booking process.

b. Ensuring that all Goods are ready for transport, suitably packed where the Client has chosen to pack, and clearly labelled where necessary.

c. Arranging suitable parking for the Vehicle at all relevant addresses, including obtaining permits or permissions where required.

d. Ensuring safe and reasonable access to the property, including informing the Company in advance of any restrictions such as narrow stairways, low ceilings, lifts, loading bays or access limitations.

e. Being present, or appointing an authorised representative to be present, during loading and unloading to provide instructions and check the inventory.

f. Checking that nothing has been left behind at the collection address before the Vehicle departs.

7. Restrictions on Goods

The Company will not transport or handle any of the following without prior written agreement:

a. Hazardous, flammable, explosive or corrosive materials.

b. Illegal goods, stolen property or items obtained unlawfully.

c. Live animals, plants requiring special care, or perishable goods that may deteriorate.

d. Cash, jewellery, bonds, securities, precious metals, or other high-value items.

e. Goods of sentimental or irreplaceable value.

If the Client includes any such items without notifying the Company and obtaining agreement, the Company shall have no liability for loss, damage or deterioration of those items, and the Client will be responsible for any resulting damage, loss or legal consequences.

8. Waste and Disposal Regulations

8.1 Waste carrier obligations

The Company complies with applicable UK waste regulations. Certain items may require disposal at licensed facilities or may not be carried as general household goods. The Company will not remove or dispose of controlled waste without proper authorisation and may decline to carry waste that is not suitable or lawful for transport.

8.2 Prohibited waste

The Company will not collect, transport or dispose of hazardous waste, clinical waste, asbestos, chemicals, oils, gas cylinders, paint cans with liquid, or electrical items that require specialist disposal unless expressly agreed. The Client is responsible for arranging appropriate disposal for such items in accordance with local and national regulations.

8.3 Additional disposal charges

Where the Company agrees to remove Goods for disposal or recycling, additional charges will apply. These will be agreed with the Client in advance where possible. The Client confirms that they have the right to dispose of such items and will indemnify the Company against any claims arising from unlawful disposal or breach of waste regulations.

9. Liability and Insurance

9.1 Duty of care

The Company will exercise reasonable care and skill when handling, loading, transporting and unloading the Clients Goods. However, the Client acknowledges that normal risks of minor damage may arise during removals and transport.

9.2 Limits of liability

To the fullest extent permitted by law, the Companys total liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable amount, taking into account the value of the Goods and the fees paid for the Services. Unless otherwise agreed in writing, the Company does not provide full replacement-value insurance.

The Company shall not be liable for:

a. Loss or damage resulting from the Clients failure to pack goods properly where the Client has undertaken the packing.

b. Loss or damage to fragile items such as glass, mirrors, lamps, electronics or artwork not adequately protected or disclosed as fragile.

c. Loss or damage arising from inherent defects, pre-existing damage, wear and tear, or the nature of the Goods.

d. Indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity or emotional distress.

9.3 Client protection

The Client is encouraged to obtain suitable insurance to cover the full value of their Goods during removal and transport, particularly for high-value or specialist items.

9.4 Reporting damage

Any loss or damage that the Client believes has occurred as a result of the Services must be reported to the Company as soon as reasonably possible and, in any event, within a reasonable period after completion of the job. The Client should provide details and, where possible, photographs of the alleged damage to assist with investigation.

10. Delays, Access and Parking

The Company is not liable for delays or failure to provide Services where access is restricted or parking cannot be obtained at or near the property. The Client is responsible for any fines, penalties or charges resulting from insufficient or incorrect parking arrangements, unless caused by the Companys negligence.

Where access conditions differ from those stated at the time of booking and result in additional time or labour, the Company may charge extra fees at the applicable hourly rate.

11. Health and Safety

The Company reserves the right to refuse to carry out any task that, in its reasonable opinion, would put its staff, the Client, third parties or property at risk. This includes unsafe lifting, working at height, moving excessively heavy items without appropriate equipment, or working in environments that present serious hazards.

12. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed. The Company will investigate complaints in a fair and timely manner and will aim to provide a response or resolution within a reasonable period.

13. Data Protection and Privacy

The Company will collect and use personal data such as names, addresses and contact details solely for the purpose of providing the Services, handling bookings, and fulfilling legal obligations. Personal data will be processed in accordance with applicable data protection laws in the United Kingdom.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understanding or arrangement.

15.2 Severability

If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 No waiver

Failure or delay by the Company in enforcing any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.

15.4 Updates to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking unless changes are required by law.