These terms and conditions set out the basis on which Man And A Van Ealing provides removal, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. If any part of this document is unclear, the customer should raise the matter before the service begins. These terms are intended to be fair, practical, and consistent with applicable UK law, and they apply to all domestic and commercial jobs unless otherwise agreed in writing.

For the purposes of these terms, “we,” “us,” and “our” refer to the service provider operating under the man and van business model, and “you” or “the customer” refers to the person or business placing the booking. A booking may include one vehicle and one or more operatives, depending on the agreed scope of work. The service may include transport only, or a combination of packing assistance, loading, unloading, furniture movement, and disposal of approved waste items. The exact scope will be based on the details supplied at the time of booking.

These terms apply to all quotations, estimates, and confirmed appointments. If there is any difference between a written quotation and these terms, the written quotation will take priority for the specific matters it addresses, provided it has been accepted by both parties. However, nothing in a quotation overrides mandatory consumer rights, health and safety obligations, or statutory rules relating to waste, transport, or liability. The customer is responsible for checking that all information provided to us is accurate and complete before the service date.

Booking process begins when the customer submits a request for a van and man service, agrees a quotation, or otherwise instructs us to reserve a date and time. A booking is only confirmed once we have accepted the job and, where applicable, received any required deposit or prepayment. At the time of booking, the customer must provide accurate details including the pickup and delivery addresses, property access conditions, floor levels, lift availability, item lists, parking restrictions, special handling requirements, and any other information relevant to the job. Failure to provide correct information may result in additional charges, delay, or cancellation.

All bookings are made subject to vehicle and crew availability. We will use reasonable efforts to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, breakdown, access issues, or earlier delays. The customer acknowledges that the nature of a Man And A Van Ealing service may require flexibility in scheduling. If a particular arrival time is critical, the customer should notify us in advance so that we can confirm whether it can be accommodated. Any agreed special arrangements must be recorded in the booking confirmation.

Changes to the booking must be requested as soon as possible. We may agree to amend the vehicle type, crew size, number of stops, timing, or service scope, but any amendment may change the price. If the customer requests additional work not included in the original booking, we may either accept it on the day at an extra charge or decline it if it is not safe, lawful, or operationally practical. If access conditions differ materially from those described at booking, we may charge for the extra time, labour, or equipment required.

We reserve the right to refuse or suspend a booking if the customer has given false information, if the job appears unsafe, if prohibited goods are involved, or if we reasonably believe the work would breach the law or place our staff, vehicles, or the public at risk. We also reserve the right to refuse to move items that are too heavy, unstable, contaminated, hazardous, or otherwise unsuitable for transport in a standard man with van operation. If the customer fails to provide access or is not present at the agreed time, this may be treated as a failed attendance and charged accordingly.

Payments must be made in the manner agreed at the time of booking. Unless otherwise stated, payment is due immediately upon completion of the service and before unloading is fully finalised or vehicles depart. We may require a deposit, part-payment, or full prepayment to secure the booking, especially for larger jobs, weekend work, same-day requests, or jobs involving waste disposal. Accepted payment methods may include bank transfer, card payment, or other approved means. We are not obliged to release goods until payment has been received in full, except where consumer law provides otherwise.

All prices are quoted on the basis of the information supplied by the customer. If the job takes longer than estimated, requires additional staff, involves extra stops, waiting time, congestion, stairs, lift delays, difficult parking, or handling that was not disclosed, additional fees may apply. Any charge will be explained reasonably and calculated fairly. Unless stated otherwise, quotations exclude road tolls, parking charges, congestion-related costs, dismantling or reassembly, and disposal fees. Man and van removal prices may also vary according to volume, distance, and the level of assistance needed.

Cancellations and rescheduling are permitted, but charges may apply depending on how much notice is given. If the customer cancels after the booking has been confirmed, we may retain some or all of any deposit to cover administration, reserved vehicle time, crew allocation, and lost opportunity costs. If cancellation occurs on the day of service or after the team has been dispatched, a larger fee may apply, potentially up to the full quoted amount if the vehicle and crew are already committed and unable to be reallocated. The exact amount will be reasonable and proportionate to the loss incurred.

If the customer wishes to reschedule, we will try to accommodate the request subject to availability. However, the original booking may be treated as cancelled if a new date cannot be agreed. We may cancel or postpone a booking due to circumstances beyond our control, including severe weather, road closures, incidents, illness, vehicle breakdown, or legal restrictions. In such cases, we will seek to offer a revised appointment or a refund of any prepaid sum for the cancelled element, unless the event is outside our reasonable control and no payment was taken for the affected service.

If the customer is not present, cannot be contacted, or fails to provide access after a reasonable waiting period, the booking may be classed as a no-show. In that event, we may charge waiting time, attempted attendance costs, and any other direct loss reasonably incurred. A no-show does not remove the customer’s obligation to pay for any work already carried out. If items are abandoned at the collection point or cannot be delivered due to the customer’s failure to accept them, we may store, return, or dispose of those items at the customer’s expense, where lawful and practical.

Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are suitably packed, labelled, and safe for transport unless we have expressly agreed to pack them. Fragile items, electronics, glass, artwork, antiques, and valuable goods should be declared in advance and, where appropriate, professionally prepared. We do not accept responsibility for damage resulting from pre-existing faults, poor packing, hidden defects, or the ordinary risks associated with moving large or heavy objects, unless caused by our negligence.

Where we are responsible for loss or damage, our liability will be limited to the lesser of the repair cost, replacement value, or the value declared at booking, subject to any applicable insurance terms and exclusions. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. The customer should make their own insurance arrangements for high-value or unusual items. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service.

We are not liable for indirect, consequential, or economic losses such as missed deadlines, loss of profit, loss of opportunity, or business interruption, except where such loss arises from our unlawful act or where liability cannot be excluded by law. If a claim is made, the customer must provide evidence of the item’s condition, value, and the circumstances of the alleged loss. Nothing in these terms prevents the customer from exercising rights under the Consumer Rights Act 2015 or other applicable legislation. Man And A Van Ealing will act reasonably when assessing any legitimate claim.

Waste regulations are taken seriously. If the service includes removal or disposal of waste, the customer must accurately describe the waste type in advance. We only collect and transport waste that we are legally able and properly equipped to handle. We do not accept hazardous waste, asbestos, clinical waste, chemicals, gas bottles, pressurised containers, radioactive materials, or any other item restricted by law unless specifically authorised and compliant arrangements have been made. The customer must not conceal prohibited materials within general waste or household items.

Any waste removed by our team will be handled in accordance with the Environmental Protection Act 1990, duty of care requirements, and all other applicable UK waste legislation. Where required, waste may be transferred only to licensed facilities or authorised handlers. The customer may be asked to confirm ownership, origin, and composition of the waste. If a man with van waste collection includes items that need special treatment, an additional charge may apply. We reserve the right to refuse any load that does not comply with legal requirements or that appears contaminated, unsafe, or misdeclared.

Fly-tipping, illegal dumping, and unauthorised disposal are strictly prohibited. The customer remains responsible for any misdescription of waste, concealed prohibited items, or unlawful disposal instructions. If the customer requests disposal of materials that would breach waste law, we may refuse the request and, where appropriate, report the matter to the relevant authorities. The customer acknowledges that waste receipts, transfer notes, or proof of lawful disposal may be issued where applicable and must be retained in accordance with legal and business recordkeeping requirements.

Customer responsibilities include ensuring that premises are accessible, items are ready for loading, and parking arrangements are in place where necessary. The customer must ensure that any pets, children, or bystanders are kept clear of the work area for safety. The customer is responsible for obtaining any permits, consents, building access approvals, or parking dispensation required for the job unless we have agreed to arrange them. If we incur extra time or cost because access is restricted, the customer may be charged for the delay.

The customer must not ask our team to perform tasks that are unsafe, unlawful, or outside the agreed scope without prior agreement. We may decline to move goods that are excessively heavy, unstable, damaged, or improperly secured. If the customer asks us to dismantle furniture, remove fixtures, or disconnect appliances, this must be confirmed in advance and may be subject to limitations. We do not carry out electrical, gas, or plumbing work unless expressly and lawfully authorised. Any item requiring specialist handling should be disclosed before the booking is confirmed.

Complaints and dispute resolution should be raised promptly so that we can investigate and seek a fair solution. The customer should provide a clear description of the issue, the date of the service, and any supporting evidence. We will review complaints in a reasonable time and may offer an explanation, a remedial service, a partial refund, or another suitable resolution where appropriate. These terms do not affect statutory complaint rights. If a dispute cannot be resolved informally, it may be dealt with under the governing law and jurisdiction clause below.

Changes to these terms may be made from time to time to reflect legal, operational, or business updates. The version in force at the time of booking will apply to that booking unless a change is required by law. Updated terms will not materially affect a confirmed booking without a lawful basis. Customers are responsible for reviewing the latest version before placing a new order. Continued use of our service after revised terms are published will indicate acceptance of the updated terms for future bookings.

Governing law and jurisdiction: These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force and effect. This document is intended to be read as a whole and interpreted in a commercially reasonable manner.

By proceeding with a booking for Man And A Van Ealing, the customer confirms that they have read, understood, and accepted these terms and conditions. The customer also confirms that all information supplied is true to the best of their knowledge and that they have authority to book the service on behalf of themselves or the relevant organisation. These terms create a clear agreement for a reliable man and van service, while preserving legal rights and supporting safe, lawful, and efficient operations.